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  • Managing a Crisis—Lessons Learned from COVID-19

Managing a Crisis—Lessons Learned from COVID-19

  • 31 Jul 2020
  • 10:00 AM - 12:00 PM (EDT)
  • Online: WebEx link will be emailed separately


Registration is closed

Here is a recording of the event:


The beginning of COVID-19 forced certification bodies to quickly switch to crisis management mode. For some organizations a crisis management plan already existed, while others created it in the moment. The goal of this session is to discuss lessons learned (so far) from COVID-19 and steps certification organizations are taking now to be better prepared in the future.

The panelists will discuss this topic from the perspective of internal operations, specifically addressing:

· A remote workforce

· Business continuity planning

· Internal communications to staff

· Addressing feelings of fear and anxiety

The panelists include executive directors, a CEO, and a Chief People Officer who will offer diverse perspectives from the senior management level.


Levi Boran, PhD, Senior Director of Certification Programs, Pharmacy Technician Certification Board (PTCB)

As PTCB’s Senior Director of Certification Programs, Levi Boren is responsible for all aspects of the development and maintenance of PTCB’s credentialing programs. He is the primary staff liaison to the PTCB Certification Council, which is responsible for establishing program policy and providing oversight of program administration.

Levi has worked on the development of high stakes exam programs in the fields of health and fitness certification, secondary teacher certification, and protective services. He holds a PhD in industrial/organizational psychology from the University at Albany, SUNY.

Levi lives in Colorado Springs with his family of four and a small herd of bicycles.

Bill Ellis, Executive Director, Board of Pharmacy Specialties (BPS)

William M. Ellis MS, RPh was named Executive Director of BPS in 2011. From 1997-2011, Mr. Ellis served as CEO and Executive Director of the American Pharmacists Association (APhA) Foundation. He was the Executive Vice President for the Pennsylvania Society of Health-Systems Pharmacists from 1986-1997.

Mr. Ellis also served as the elected Chair of the Council on Credentialing in Pharmacy (CCP) from 2012-2015; CCP provides leadership, guidance, public information, and coordination for the profession of pharmacy’s credentialing programs. In 2014, he was appointed a commissioner to the National Commission for Certifying Agencies (NCCA) and was elected as the 2016 Chairman. The NCCA helps to ensure the health, welfare, and safety of the public through the accreditation of a variety of individual certification programs that assess professional competency.

In 2019 he was appointed a member of the Liaison Committee on Medical Education (LCME) that accredits medical schools in the U.S. and Canada.

After receiving his pharmacy degree from the Philadelphia College of Pharmacy (PCP), where he chaired of the College’s Board of Visitors from 2012-2018. Mr. Ellis completed an executive residency with the American Society of Health-System Pharmacists in 1986 and earned his Master of Science degree in health education from Saint Joseph’s University in Philadelphia in 1994, in addition, he is a licensed pharmacist and holds a White Belt of Six Sigma Methodology.

William Schimmel, Executive Director & CEO, Pharmacy Technician Certification Board (PTCB)

William Schimmel is the Executive Director and CEO of PTCB. In this role, he builds upon PTCB's strong foundation and leads the organization to advance patient care by certifying pharmacy technicians who are qualified to support pharmacists and patient care teams in all practice settings and by recognizing the essential work done by the more than 285,000 active PTCB-Certified Pharmacy Technicians (CPhTs) nationwide who support this mission every day.

Before assuming the role of Executive Director and CEO, Schimmel amassed more than 15 years of leadership experience building and maintaining certification programs. He was PTCB Associate Executive Director (AED) for 7 years, serving as Interim Executive Director for 5 months from 2011 - 2012. As AED, he gained expertise in the PTCB Program and experience building consensus among PTCB’s stakeholders in the pharmacy community. Under his leadership, PTCB’s CPhT Program earned accreditation from the American National Standards Institute (ANSI) Personnel Certification Accreditation Program in December 2017. He renewed PTCB’s National Commission for Certifying Agencies (NCCA) accreditation twice, insourced exam development functions, enhanced customer experience for PTCB CPhTs, and launched a multi-phased research effort to examine PTCB Certification outcomes.

Prior to joining PTCB, he was Vice President of Development and Evaluation for the American Board for Certification of Teacher Excellence where he engineered the development of 12 computer-based assessments. He was a Manager in the Telecommunications, Media, and Entertainment sector at Accenture for 5 years. He is an ISO/IEC 17024 Assessor of Accreditation Services for the American National Standards Institute (ANSI). Schimmel earned a BS in computer science from Loyola University in Baltimore.

Tammy Walker, MBA, SPHR, SHRM-SCP, Chief People Officer, Inteleos

Tamara R. Walker is the Chief People Officer (CPO) for Inteleos, where she is responsible for leading its’ talent management for employees and volunteers. As CPO, Walker is a catalyst for elevating human capital across the organization to support the organizational goals and strategies through purposeful engagement and contemplative leadership with her innovative approach.

Walker has over 20 years of experience in human resource strategy and operations. She has built her career across multiple industries, including healthcare, technology startup, human rights not-for-profit, and residential remodeling. She has a passion for making a positive impact, building teams, and developing talent to transform organizations from the ordinary to the extraordinary through its people.

Walker holds a Master’s in Business Administration from University of Maryland Global Campus and certifications from the Human Resource Certification Institute (HRCI) and the Society for Human Resource Management (SHRM).



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