During the COVID-19 pandemic, CNG is holding virtual events. The CNG Board and Planning committees will continue to support the CNG membership community while giving special consideration to the impact the pandemic will have on future events. Information will be posted to our website as it becomes available.

Below are events presented by CNG and CNG Sponsors. If you would like to learn about CNG Event Sponsors or are interested in sponsoring an event, please click here.

Members, please log in so that your registration is connected to your membership; you will have a history of your events attended.

Both Guests and Members register to attend for free. If you wish to join, click here.

Please note that CNG virtual events are recorded and posted publicly. CNG also may post photos taken at in-person events. The Certification Network Group (CNG) reserves the right to use any photograph/videography taken at any CNG event without further notification.

Photographs and/or video with your likeness may be used within CNG print and electronic materials, including but not limited to brochures, the CNG website, and the CNG LinkedIn Group. By registering for and/or attending a CNG event, you agree to permit CNG to use photographs and/or video featuring your likeness at CNG’s sole discretion.

Upcoming events

    • 29 Jun 2021
    • 10:30 AM - 12:30 PM (EDT)
    • Online: Link will be emailed separately

    CNG Virtual Meeting - June 2021

    Making the Most of Your SMEs: How to Motivate and Engage

    Sponsored by:



    In many ways, the ultimate quality of a credentialing or certification program is dependent on the quality of subject matter experts’ (SMEs) input to the process. Thus, how can we best ensure SMEs are motivated to produce high quality materials, provide thoughtful input, and contribute in a positive way to the program? This panel discussion brings together four experienced credentialing professionals who have worked with thousands of SMEs throughout their careers. They will share their observations as well as a diverse array of recommendations on strategies to promote SME motivation and engagement.

    The first 90 minutes will consist of the panel discussion and the last 30 minutes will be reserved for networking, announcements, job postings, etc.



    Jared Zurn, Vice President, Examination, serves as a member of the senior leadership team at the National Council of Architectural Registration Boards (NCARB). Zurn has responsibility for the strategic direction of examination related initiatives, professional ethics initiatives, as well as oversight of and participation in research regarding the current and future states of the architectural profession. Zurn is a licensed architect and Certified Association Executive.

    Before joining NCARB, Zurn operated a sole proprietorship architectural design firm in northern Minnesota. He also served as faculty of the Architectural Technology program at Minnesota State Community and Technical College where he served as a Division Chair and led the Architectural Technology program in the areas of curriculum development, course assessment, and program outcome assessment.


    Nancy Woolever is the Vice President of Certification Operations at the Society for Human Resource Management (SHRM). She joined SHRM in 1997 to plan SHRM’s conference, seminar, e-learning and executive education programs. In 2006, she began leading SHRM’s academic initiative to raise HR educational standards and led the test development and administration of SHRM’s student capstone exam before joining the certification team as director of exam development in 2017. In 2019, Ms. Woolever became the vice president of certification operations as overall product and project owner with responsibility for exam development, certificant care and

    testing administration. Before joining SHRM, Ms. Woolever held various management positions in industry and academia. Her specialty areas are test development, training and development. Ms. Woolever holds a bachelor’s in business administration and a master’s in HR both from George Mason University in Fairfax, Virginia.


    Lavina Harless is a licensed clinical social worker and senior director of examination services for the Association of Social Work Boards (ASWB). She oversees development and administration of the social work licensing examinations used in the United States and Canada. Her responsibilities include the coordination of more than 150 volunteers, consultants, paid item writers, and staff and the management of several examination-related contractors. Harless is the author of Becoming the SME Whisperer: Creating a Culture of Engaged, Hardworking (and Happy) Subject-Matter Experts, a resource document white paper for the Institute for Credentialing Excellence on recruiting and retaining diverse subject matter expert talent. Before starting at ASWB, she served as the clinical director at a residential treatment facility for children. Harless earned her bachelor’s and master’s degrees in social work from Radford University.


    Alejandra Amador Garcia is the is the manager for the Certification Content group at the Project Management Institute (PMI). Her primary responsibilities focus on ensuring that high quality, valid, and reliable exam content is developed for all PMI certifications and translated to necessary languages with the same level of quality. PMI ensures the applicability of their exams by engaging SMEs at every stage of the exam development and translation process. Currently, Alejandra’s team engages with approximately 1,200+ volunteer SMEs globally on a regular basis. Alejandra has published works in both the Educational Measurement: From Foundations to Future and the SAGE Encyclopedia of Educational Research, Measurement, and Evaluation, 4th edition. Alejandra has worked in the field of assessment for 15 years. Prior to her current role, she acted as an independent assessment consultant including working with SMEs in different fields to develop valid assessments, and (just for fun) as a professor of statistics at a local university. Alejandra has an M.S. degree in Industrial-Organizational psychology and is completing her ‘research in educational measurement and psychometrics’ (REMP) doctoral degree (ABD). Prior to COVID, she was an active member of NERA (Northeastern Educational Research Association – conference co-chair in 2019), NCME (National Council of Measurement in Education), and AERA (American Educational Research Association).

    Session Moderator:


    Dr. Taylor Sullivan is the Director of Credentialing Services at the Human Resources Research Organization (HumRRO). She is responsible for managing projects and collaborating with professional association and licensing board clients and partners. Dr. Sullivan has over 10 years’ experience as a consultant, adjunct professor, and project manager specializing in applied research and implementation of evidence-based testing solutions. Her primary areas of research and experience are in strategic planning, development, and administration of certification and licensure testing programs. She earned her Ph.D. in Industrial/ Organizational Psychology from the University of Georgia.

Past events

05 May 2021 May 5th, 2021 Chicago CNG Virtual Meeting
25 Mar 2021 Welcoming Environments® In The Association World: A Data Driven Assessment of Diversity, Equity and Inclusion
21 Jan 2021 Getting the Most Mileage Out of Your Social Media Content
15 Dec 2020 Building Championship Caliber Board Teams
07 Oct 2020 How Credentials Can Close the COVID Divide
31 Jul 2020 Managing a Crisis—Lessons Learned from COVID-19
17 Jun 2020 Managing During Disruption: How Certification Organizations are Retaining and Growing Business
26 Feb 2020 Planning and Facilitating Your Credential Program Meetings
19 Feb 2020 The Future of Work - (Event is not affiliated with CNG.)
04 Dec 2019 New and Small Certification Programs
13 Nov 2019 Chicago Quarterly Meeting: Maintenance of Credentials
11 Sep 2019 CNG September Washington, D.C. Event: Maintenance of Certification Panel Discussion
07 Aug 2019 Micro Credentialing: The whats, the hows and the future
12 Jun 2019 CNG June Washington, D.C. Event
15 May 2019 Luncheon Announcement: Special Invitation for the CNG Member
15 May 2019 The Life-Cycle of Exam Items from Conception to Retirement
27 Mar 2019 CNG March D.C. Event
27 Feb 2019 Certification Network Group (CNG) Chicago Quarterly Meeting
05 Dec 2018 CNG Roundtable Event
14 Nov 2018 CNG Open Space
12 Sep 2018 How the Shortage in Qualified Workers is Impacting Credentialing
08 Aug 2018 Mini-Learning Sessions on Credentialing Program Security
20 Jun 2018 CNG D.C. Event: A Robust Update on Legal Topics Concerning Certification Programs
16 May 2018 Opportunity in Adversity: How Challenges in Healthcare Certification Fuel Innovation
21 Mar 2018 How the Shortage in Qualified Workers is Impacting Credentialing
28 Feb 2018 Contextual Assessment: Games as evidence of competency

(c), 2016
Certification Network Group     2021 L Street NW, Suite 101, Washington, DC 20036-4914

Contact support at:

Powered by Wild Apricot Membership Software