Before the Pandemic, many credentialing organizations that offer high stakes exams would not consider remote online proctored test delivery as an option due to the risks associated with a relatively uncharted practice. While online proctoring has been in place for many years and increasing in high stakes assessment in the past decade, the Pandemic forced many credentialing organizations to adopt the practice to sustain their credentialing programs.
During this time, a number of issues came to the forefront for test sponsors and their partners to address. For example, accreditation, business requirements, communication, security, psychometric quality, test taker experience, technology access and stability, and legal concerns around copyright protection of intellectual property.
As online remote proctoring has become a more established practice over the last two plus years, many organizations that would not have considered online proctoring are now embracing online remote delivery along with traditional test center proctored exams in multi-mode programs.
Organizations like the Institute for Credentialing Excellence have taken the lead in sponsoring research to analyze operational and psychometric approaches to both Test Center and Live Remote proctored exams. The Association of Test Publishers recently published a special issue on remote proctored testing research in its Journal of Applied Testing Technology (2022).
This CNG session brings together a diverse panel of experts from four credentialing organizations and their supporting partners to discuss how they navigated the transition to online remote proctored delivery in a multi-modal program, and the issues and considerations that they had to address.
William M. Ellis MS, RPh was named Executive Director of the Board of Pharmacy Specialties (BPS) in 2011. Previously, he served as CEO and Executive Director of the American Pharmacists Association (APhA) Foundation.
He currently serves as a member of the Liaison Committee for Medical Education (LCME) and is Chair of the Institute for Credentialing Excellence (ICE) Certification Service Council.
He served on the National Commission for Certifying Agencies (NCCA) and was Chair from 2016 through 2017.
He received his pharmacy degree from the Philadelphia College of Pharmacy, and earned a Master of Science degree in health education from Saint Joseph’s University. He is also a licensed pharmacist and holds a White Belt of Six Sigma Methodology.
Aaron Wiseman is the Senior Specialist; Certification Program Security and Investigations for the Society for Human Resource Management (SHRM).
Prior to SHRM, Aaron spent over a decade in the field of high stakes credentialling.
Aaron graduated from Syracuse University with a bachelors of science in Social Work and a masters of science in Criminal Justice from Suffolk University.
Alyssa Meyer, ICE-CCP is the Senior Certification Program Specialist for the National Association for Healthcare Quality (NAHQ).
She received her BS degree from the University of Kansas and has been in the filed of credentialing for over 4 years.
Alyssa is responsible for the management of the Certified Professional in Healthcare Quality (CPHQ) certification program, as well as ensuring all certification activities align with the respective accreditation standards.
Francis Neric is the National Director of Certification for the American College of Sports Medicine (ACSM).
Neric leads the development and administration of ACSM health and fitness and clinical exercise programs.
Neric also serves on the Boards of Committee on Accreditation for the Exercise Sciences (CoAES), Coalition for the Registration of Exercise Professionals (CREP), and the International Confederation of Sport and Exercise Science Practice (ICSESP).
John Weiner is Chief Science Officer at PSI, where he leads the global credentialing content and psychometrics teams, and R&D initiatives. In a career spanning more than 30 years in the assessment industry, John has guided the strategic development of innovative, sound and lawful solutions that have benefited hundreds of diverse organizations, including government agencies, professional associations, regulators, and Fortune 500 companies.
He has served as an expert and arbitrator in testing litigation cases. He is a frequent presenter at professional associations such as ATP, CLEAR, ICE, ITC, NCME and SIOP. He served as 2020 chair of ATP’s Board of Directors and was named a SIOP Fellow. He co-authored a book on Online Recruitment and Selection, as well as book chapters on licensure and certification testing and systems for Next Generation Global Technology-Based Assessment. His graduate training focused on quantitative and industrial psychology.
Bob Blackwood is an accomplished business development professional with over 15 years of experience engaging credentialing organizations seeking high-quality, secure, and reliable assessment solutions that meet their rigorous accreditation needs and criteria. Bob holds a bachelor’s degree in Organizational Management from Concordia University in St. Paul.
Since joining Pearson VUE in 2012, Bob has served in the role of Business Development Manager and Account Executive within the company’s largest division, Professional certification and licensure.
Prior to joining the team at Pearson VUE, Bob worked for a survey company partnering with research firms known as “social primes”, as well universities like UCLA, Notre Dame and the University of Minnesota. His data collection work facilitated research to better understand a wide variety of social issues and alumni philanthropic behaviors. Survey studies included food insecurity in the US, teen pregnancy and donor satisfaction.
Dr. Li-Ann Kuan is an educational psychologist with over 20 years of experience in the testing industry.
At Prometric, she serves as Senior Vice President of Test Development Solutions, and leads a team of measurement experts who are responsible for creating reliable measures that provide valid interpretations of candidate performance.
Dr. Kuan provides ongoing leadership in the development, improvement, and evaluation of all existing and future assessment products.